Privacy Policy

This Privacy Policy explains how Looks Good Hun LLC (d/b/a Theonexus) (“Nikki,” “we,” “us,” or “our”) collects, uses, and shares information about individuals who interact with Nikki, an AI-powered sales assistant used by our business Clients, and about individuals those Clients contact through the Service (“End Users”).

• Contact information such as name, phone number, and email address;
• Inquiry details submitted through a website form, chat, or advertisement;
• Communications content, including SMS messages, call recordings/transcripts, and appointment details exchanged with Nikki on behalf of a Client;
• Usage data, such as pages visited and interactions with the Service, collected via standard web technologies.

We or our Clients collect information when an End User:

• Submits a lead or contact form on a Client’s website;
• Responds to a Facebook or Instagram Lead Ad;
• Calls a Client’s business number and receives an automatic text follow-up (missed-call text-back);
• Exchanges messages or books an appointment with Nikki directly.

• To respond to inquiries and carry on a conversation via SMS, voice, or other channels;
• To schedule, confirm, and remind End Users of appointments;
• To operate, maintain, and improve the Service;
• To comply with legal obligations and enforce our agreements.

Phone numbers collected for SMS messaging, and consent to receive SMS messages, are used solely to deliver the messaging described in this policy and our Terms of Service. No mobile information, including SMS opt-in or phone numbers, will be shared or sold to any third party or affiliate for marketing or promotional purposes. This restriction does not apply to our sub-processors (such as our SMS delivery provider) who process this information solely to deliver the Service on our behalf, as described below.

We use the following categories of third-party providers to operate the Service. Each processes information only as necessary to perform its function on our behalf:

• Twilio — SMS and voice call delivery;
• ElevenLabs — AI voice call generation;
• Meta (Facebook/Instagram) — lead ad forms and messaging;
• Google Calendar — appointment scheduling;
• Stripe — payment processing;
• Resend — transactional email delivery;
• Telegram — messaging integrations, where enabled by a Client.

We retain personal information for as long as needed to provide the Service, fulfill the purposes described in this policy, and comply with legal obligations. Clients may request deletion of their End Users’ data as described in Section 9.

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

• Reply STOP to any SMS message to opt out of future messages, or HELP for assistance.
• You may request access to, correction of, or deletion of your personal information by contacting us at support@theonexusuniversity.com.
• Depending on your location, you may have additional rights under applicable law (e.g., CCPA, GDPR).

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated effective date above.

Questions about this Privacy Policy can be sent to support@theonexusuniversity.com, 21 Larkspur Dr, Belleville, IL.